A trust score that’s transparent and fair

Every installer and sweep on The Stove Guys has a trust score out of 10. It reflects how complete and professional their profile is – so you can choose with confidence, and they can stand out by showing the right information.

What is the trust score?

The trust score is a 0–10 signal we calculate from each provider’s profile (from a 0–100 profile completeness score). We don’t use reviews or ratings from customers – we use the information the provider has added: business details, contact info, insurance, certificates, working hours and more. The more complete and professional the profile, the higher the score.

Labels we use: Excellent (8+), Good (6+), Fair (4+), Getting started (2+), Incomplete (below 2). Everyone can see their own score and how to improve it in their dashboard.

Why the trust score helps everyone

For homeowners

When you search for an installer or sweep, you see their trust score next to their listing. It’s a quick, at-a-glance way to see who has a complete profile – business name, phone, address, insurance, certificates, working hours. No guesswork; the score reflects what’s actually on the profile.

  • • Compare providers by score when you search
  • • Higher score = more complete, professional profile
  • • Transparent – not a hidden algorithm

For installers and sweeps

Your trust score is shown on your public profile and in search results. The more you complete your profile – logo, description, insurance, certificates, working hours, Stripe Connect for payments – the higher your score. You get clear tips in your dashboard on what to add to improve it, and you stand out to customers who care about professionalism.

  • • See your score and improvement tips in your dashboard
  • • Stand out in search with a higher score
  • • Fair – based on information you control

What goes into the score

The trust score is based only on profile completeness and professionalism. We look at:

  • Business name, description, logo
  • Address, postcode, phone, website
  • Insurance details or certificate
  • Certificates and qualifications
  • Service categories (e.g. installer, sweep)
  • Working hours (in Availability)
  • Stripe Connect set up for payments

We don’t use customer reviews, ratings or any hidden signals. What you see is what you get – a transparent score that rewards a complete, professional profile.

Join thousands of providers with a trust score

Every provider on The Stove Guys has a trust score. Complete your profile to raise yours and get found by more customers.

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Providers with a trust score

See trust scores in action

Search for installers or sweeps and compare trust scores – or join as a provider and build yours.

Already on the platform? Sign in to see your trust score

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